Customer Care Advocate III
Core
Primary interface between internal and external customers in a fast-paced manufacturing environment, responsible for maintaining high customer satisfaction by addressing commercial issues, processing orders, and resolving billing inquiries.
Role type
Customer Care Advocate (Customer Service Representative)
Builds
Customer service interactions, order processing, and account management for industrial products
Domain
Industrial manufacturing (Process & Motion Control, Water Management, Aerospace)
Deliverable
client delivery
Required skills
Customer service, order processing, conflict resolution, account management, Microsoft Office suite, verbal and written communication
Preferred skills
3+ years of expeditor or customer interface experience in engineered products, knowledge of ERP systems
Responsibilities
Manage assigned key accounts and market segment activity, resolve customer inquiries and complaints regarding products and billing, process sales orders and verify accuracy, maintain accurate customer contact files and critical program documentation, coordinate with intercompany departments (Purchasing, Manufacturing, Shipping, Engineering), troubleshoot production issues
Seniority
Individual Contributor, mid-level (3+ years experience preferred)
