IT PC Specialist II
Core
Provide onsite and remote technical support for user assistance, desktop/laptop maintenance, and corporate infrastructure projects including patching and device management.
Role type
Senior IC IT Support Specialist (Desktop/Infrastructure)
Builds
Corporate IT infrastructure projects, global PC/Server patching, PC refresh/imaging, and mobile device management
Domain
Industrial manufacturing / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 10/11 support, Active Directory, Office 365, identity management, ticketing systems, network connectivity troubleshooting, hardware diagnostics
Preferred skills
Level 2/3 service desk experience, server management, Microsoft technology stack, Windows/Unix server technologies, MCP/A++/CompTIA A+ certifications, ITIL Foundations
Technologies
Windows 10/11, Active Directory, Office 365, Outlook, Teams, SharePoint, OneDrive, ServiceNow
Responsibilities
Troubleshoot and resolve end-user and network issues, maintain first-class customer service for executive staff, collaborate on global phone and ticketing queues, educate users on collaboration environments, mentor peers on technical knowledge, support security patching processes
Seniority
Mid-level, hands-on IC