Desktop Support Officer
Core
Providing on-site hardware and software support for desktops, printers, and mobile devices in a warehouse environment, including physical installation, configuration, and troubleshooting.
Role type
Mid-level Desktop Support Engineer
Builds
Operational IT infrastructure for warehouse devices and applications
Domain
Logistics/Warehousing + Desktop Support
Deliverable
physical/clinical work
Required skills
Windows OS support, hardware/software installation, SCCM, group policies, printer support, MS Office troubleshooting, virtual OS troubleshooting, device configuration, network connectivity, physical device mounting
Preferred skills
Apple OS support, time management under pressure
Technologies
Windows 7/8/10, SCCM, MS Office, Warehouse Network
Responsibilities
Perform hardware and software installation using deployment tools, configure OS and applications, conduct function and label print tests, manage device setup and knowledge transfer, support Go-Live change environments, troubleshoot advanced technical issues across Windows, Apple, and virtual systems
Seniority
Mid-level, hands-on IC