Customer Service Officer – L1
Core
Provide L1 customer support and onboarding for a global card issuing, working capital, and embedded finance solution, acting as the human layer for chatbot and dashboard interactions.
Role type
L1 Customer Support Specialist (Fintech/Payments)
Builds
Customer onboarding journeys and support for card usage, transactions, FX, and payments
Domain
Fintech, Payments, Card Issuing
Deliverable
client delivery
Required skills
Customer service, case management, problem-solving, digital support tools proficiency
Preferred skills
Knowledge of card issuing, FX, payments, card acquiring, e-commerce
Technologies
Chatbots, client dashboards
Responsibilities
Guide customers through onboarding and product functionality, resolve L1 enquiries regarding card usage and transactions, coordinate L2/L3 escalations with financial partners, capture customer feedback to improve support processes
Seniority
Junior, hands-on IC