Incident Shift Lead (Incident Management)
Core
Lead the Enterprise Operations Centre (EOC) team during rotating 12-hour shifts to monitor, manage, and resolve high-priority incidents ensuring stability of critical IT and airborne environments.
Role type
Senior IC Incident Management Shift Lead
Builds
Production incident response workflows and operational stability for government, defence, and intelligence clients
Domain
Defence, Intelligence, Government IT Operations
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident management, Team leadership, Stakeholder communication, ITIL-aligned processes, Post-incident reporting, Shift coordination
Preferred skills
ITIL certification, Secure/regulated environment experience
Technologies
Monitoring tools, Backup/restore systems
Responsibilities
Lead and coordinate the EOC team across a 12-hour rotating shift roster, Own end-to-end management of high-priority (P1/P2) incidents including triage and escalation, Provide after-hours environmental monitoring and proactive event response, Produce and maintain high-quality shift reports and handover documentation, Coach and support team members while driving continual service improvement
Seniority
Senior, hands-on IC
