Customer Service Specialist
Core
Provide basic level support and simple information on products or services via telephone, email, online chat, or in person.
Role type
Customer Service Specialist
Builds
Order fulfillment and customer satisfaction
Domain
Performance packaging
Deliverable
client delivery
Required skills
Verbal and written communication, Computer skills, Data entry, Organization, Attention to detail
Responsibilities
Interact with customers to provide basic support and product information; Maintain customer accounts and records of interactions; Communicate pricing, shipping dates, and order information; Collect and enter orders; Support inside and outside sales; Update and maintain files; Field customer questions and complaints.