Customer Care Advocate
Core
Provide basic customer service and promote sales growth through inside sales activities, account management, and value-added services for assigned geographical locations.
Role type
Customer Care Advocate (Inside Sales & Account Management)
Builds
Order fulfillment, product information support, and account maintenance for industrial motion control products.
Domain
Industrial manufacturing (power transmission, automation, motion control)
Deliverable
product features | client delivery
Required skills
Order entry and processing, product knowledge and suggestive selling, CRM data management, cross-functional collaboration, trade compliance adherence, analytical problem-solving
Preferred skills
Technical degree background, customer service experience
Technologies
PowerPoint, Word, Excel, Access, Outlook, Internet/Intranet, CRM
Responsibilities
Handle verbal, written, faxed, emailed, and chat order entry with high accuracy; Process inquiries on product design, application, pricing, and availability; Develop deep knowledge of customer profiles, buying habits, and product drawings; Offer alternative/suggestive selling and product interchanges; Process order maintenance requests (cancellations, delays, quantity changes, returns); Maintain customer profile records in CRM; Collaborate with Sales Managers, Engineering, Pricing, Marketing, and Shipping teams.
Seniority
Individual Contributor, entry to mid-level