Redress Support Officer - WA
Core
First point of contact for customers, managing sensitive, complex, or emotionally charged enquiries and delivering high-quality service.
Role type
Service Officer / Contact Center Officer
Builds
Customer support interactions and case management
Domain
Government / Community Services / Social Services
Deliverable
client delivery
Required skills
Empathy, sound judgement, problem-solving, research and analysis, application of legislation and policies, cultural competency, resilience, self-management
Preferred skills
Experience with Aboriginal and Torres Strait Islander peoples, mental health or aged care background, government or regulatory environment experience
Responsibilities
Managing sensitive and escalated enquiries, applying trauma-informed principles, interpreting and applying legislation and policy guidelines, processing and recording information accurately
Seniority
Individual Contributor