Contact Centre Agent
Core
First point of contact for patients, referrers, and healthcare professionals, coordinating appointments and providing accurate information to support the healthcare journey.
Role type
Contact Centre Agent (Healthcare)
Builds
Patient appointment scheduling and information delivery for a radiology network
Domain
Healthcare / Radiology
Deliverable
client delivery
Required skills
appointment coordination, multi-channel communication (phone/email), patient record management, issue escalation, system navigation, confidentiality compliance
Preferred skills
empathy, problem solving, multitasking, independent work within a team
Responsibilities
Managing patient appointments and booking requests, providing clear appointment and procedure information, responding to enquiries from patients and providers, maintaining accurate patient records, coordinating urgent requests, resolving and escalating issues, supporting continuous improvement initiatives
Seniority
Entry to Mid-level, individual contributor