Digital Project Manager
Core
Manage client onboarding and project delivery for a customer experience platform, acting as a trusted advisor to ensure seamless transition from sales to customer success.
Role type
Senior IC Digital Project Manager (Client Onboarding)
Builds
Client onboarding workflows, data segmentation strategies, and cross-channel marketing journey implementations
Domain
Marketing Technology (CXDP), Multi-channel Digital Marketing
Deliverable
client delivery
Required skills
Client onboarding management, Project management, Multi-channel digital marketing (email, SMS, WhatsApp), Stakeholder management, Data analysis, Documentation creation
Preferred skills
Script writing, Debugging, Advanced Excel and PowerPoint
Technologies
Monday.com, Microsoft Dynamics CRM, Excel, PowerPoint
Responsibilities
Collaborate with Professional Services and Sales to ensure seamless client onboarding; Oversee data uploads, creative asset integration, and data segmentation for clients; Manage project schedules and coordinate internal resources to meet deadlines; Serve as the primary point of contact for client escalations; Create and deliver comprehensive guides to enhance customer understanding.
Seniority
Mid-Senior, hands-on IC
