Support Services Specialist
Core
Deliver best-in-class customer service by managing customer and third-party enquiries, novated servicing, and consumer credit reporting including disputes and investigations.
Role type
Support Services Specialist (Novated Servicing & Customer Operations)
Builds
Operational support for novated leasing services, ensuring continuity and efficient stakeholder management.
Domain
Financial Services / Consumer Credit / Novated Leasing
Deliverable
client delivery
Required skills
Novated servicing processes, dispute resolution, credit reporting handling, invoice processing, account reconciliation, PPSR removals, regulatory compliance
Preferred skills
Cross-team collaboration, operational flexibility, stakeholder management
Technologies
None explicitly stated
Responsibilities
Answer phone and email queries from packagers, brokers, and internal managers; provide payout quotes; process de-novation and re-novation requests; process monthly invoices and payment queries; reconcile novated account closures; process PPSR removals; provide remediation support.
Seniority
Individual Contributor, operational support level