2530783 Technical Account Manager, ES
Core
Act as a single point of contact for enterprise accounts, delivering expert advice on AWS services to support customer application building, project planning, and operational issues.
Role type
Senior Technical Account Manager (Enterprise Support)
Builds
Cloud adoption strategies, operational performance reviews, and business-critical events (launches, migrations, modernizations) for enterprise customers.
Domain
Cloud Computing / Enterprise Support
Deliverable
client delivery
Required skills
AWS service expertise, customer outcome analysis, technical architecture recommendations, operational performance evaluation, stakeholder advocacy, cross-functional collaboration
Preferred skills
Public sector customer experience, technology budget management, software development practices
Technologies
AWS (Compute, Storage, Networking, CDN, Databases, DevOps, Big Data, Analytics, Security)
Responsibilities
Define support strategies backwards from customer needs, present periodic operational performance reviews, advocate for customer requirements within AWS, facilitate rapid resolution of customer concerns, plan and execute product launches and migrations.
Seniority
Senior, hands-on IC
