Customer Service Manager
Core
Lead a team of Customer Service Representatives and Invoicing Clerks to ensure outstanding service for customers, fleet operators, and owner-drivers in the automotive and heavy vehicle sector.
Role type
Senior IC Customer Service Manager (Automotive/Transport)
Builds
Customer service operations, workshop capacity management, and accurate invoicing for fleet operators and owner-drivers.
Domain
Automotive / Heavy Vehicle / Transport
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, workshop capacity management, service scheduling, warranty costing oversight, invoicing management, performance metrics analysis, stakeholder management, commercial acumen, computer literacy, emotional intelligence.
Preferred skills
Trade qualification or business administration background, experience in automotive or heavy vehicle service environments, ability to create positive team cultures.
Responsibilities
Lead, coach, and develop a team of Service Advisors and Invoicing Clerks; manage workshop capacity, service scheduling, and Repair Order allocation; oversee warranty costing and ensure manufacturer requirements are met; ensure timely and accurate invoicing of completed work; produce reports and monitor performance metrics.
Seniority
Senior, hands-on IC