Deskside Technician II
Core
Providing deskside IT support for end users in a large corporate environment, including hardware/software troubleshooting, device setup, and incident resolution.
Role type
Mid-level IC IT Support Technician
Builds
IT equipment support, user data backup/migration, and smart hands assistance for networking/server infrastructure
Domain
Corporate IT / Managed Services
Required skills
Windows OS support, Mac OS support, hardware troubleshooting, printer/peripheral support, ticketing system management, data backup and restoration, inventory management, remote facility support
Preferred skills
A+ Certification, Microsoft Certified Professional (MCP), ITIL Foundations, Lean Six Sigma
Technologies
Windows 7/10, Mac OS, Microsoft Office, VPN, AV Conferencing Systems
Responsibilities
Troubleshoot and resolve hardware and software issues for Windows devices, Support mobile devices, printers, scanners, and wireless equipment, Maintain repairs, spare parts, and components, Track and resolve customer incidents through ticketing tools, Perform IMAC (Install/Move/Add/Change) for IT equipment, Provide smart hands support for networking and telecommunications, Manage inventory of IT assets including asset auditing, Backup, restore, and migrate user data
Seniority
Mid-level, hands-on IC