Guest Relations Team Leader (Executive Lounge)
Core
Lead guest service operations and coordinate special arrangements for guests in an executive lounge setting.
Role type
Guest Relations Team Leader
Builds
Guest satisfaction and operational efficiency in hotel executive lounges
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest relations, reservation management, vendor coordination, team leadership, conflict resolution, quality assurance, policy compliance
Preferred skills
Passion for hospitality, ability to work extended shifts, physical stamina for standing/walking
Technologies
None stated
Responsibilities
Respond to guest inquiries and follow up to ensure satisfaction; manage reservations and cancellations; arrange special services (spa, transportation, etc.); assign and monitor team tasks; collaborate with management to improve department performance; maintain professional appearance and adhere to company policies.
Seniority
Team Lead, hands-on management