Incident Manager
Core
Lead the response to critical incidents affecting students, ensuring timely support for their academic and personal success.
Role type
Senior IC incident manager (student wellbeing)
Builds
Crisis support and case management for complex student needs
Domain
Higher education + student safety/wellbeing
Deliverable
client delivery
Required skills
critical incident management, case management, risk identification and mitigation, data analysis, stakeholder engagement, protocol adherence
Preferred skills
tertiary qualification in relevant field, experience in safety or support service roles, knowledge of external regulatory environment
Technologies
none stated
Responsibilities
lead response to critical incidents, act as central contact for critical incident response, engage with internal and external stakeholders, contribute to wellbeing awareness initiatives, oversee risk identification and mitigation, maintain accurate data collection and reporting
Seniority
Senior, hands-on IC