OCC Controller
Core
Monitor bus service performance in real-time, minimize delays, handle emergencies, and restore service after disruptions for a public transport operator.
Role type
Operational Control Centre (OCC) Controller
Builds
Real-time bus fleet monitoring and service recovery systems
Domain
Public Transport / Transportation Operations
Required skills
Real-time monitoring, emergency response, radio communication, incident escalation, passenger transfer coordination, fleet dispatch, safety instruction delivery, documentation review
Preferred skills
Logical thinking under pressure, cultural diversity management, new technology adoption
Technologies
PTIPS, TRBOnet radio system
Responsibilities
Monitor On-Time-Running (OTR) of bus fleet using PTIPS; Use TRBOnet radio system to contact fleet and respond to requests; Identify and resolve driver-reported issues; Liaise with mechanical staff regarding breakdowns; Escalate major accidents/incidents; Facilitate passenger transfers via replacement buses; Monitor regional and special event services; Broadcast safety instructions to drivers; Liaise with depots and external parties; Review documentation for service impacts