Responsible Play and Customer Care Advisor
Core
Deliver customer care, responsible gambling, and operational risk management and compliance support services to minimize gambling harm.
Role type
Responsible Play and Customer Care Advisor
Builds
Central advisory service supporting Lottery and Keno businesses
Domain
Gambling industry + Risk and Compliance
Required skills
Risk and compliance management, Operational risk support, Regulatory compliance, Customer care, Self-exclusion management, Policy development, Stakeholder partnership
Preferred skills
Gambling industry experience, Highly regulated business experience
Responsibilities
Review responsible gambling escalations, customer accounts and behaviours; Manage barring and self-exclusion requests; Provide responsible gambling advice across projects and campaigns; Support delivery and improvement of responsible gambling policies and governance; Partner with internal teams, regulators and industry bodies to identify risks.
Seniority
Mid-level, 2+ years experience