Cluster Manager - WA
Core
Lead the performance, people, and growth of the WA retail network, including the flagship Concept Store and all Department Store locations.
Role type
Senior retail operations manager (multi-site)
Builds
Retail store operations and customer experiences
Domain
Skincare / Beauty retail
Deliverable
product features
Required skills
Multi-site retail operations, team leadership and coaching, sales and KPI management, inventory management, rostering and payroll compliance, stakeholder partnership
Preferred skills
Commercial acumen, brand standards enforcement, talent development
Technologies
None stated
Responsibilities
Lead the WA Concept Store and Department Store network; Drive a customer-first culture and consistent operational standards; Manage rosters, labour productivity, payroll accuracy and compliance; Conduct regular store visits to coach teams and maintain consistency; Oversee inventory management and ensure safe working environments; Deliver sales, profit and KPI targets across all locations; Recruit, onboard and develop high performing teams; Support product knowledge and brand training across WA; Ensure consistent selling standards and strong brand presentation; Maintain visual merchandising excellence and support campaign execution
Seniority
Senior, hands-on IC