Customer Service Administrator
On-site
Core
Manage web orders, customer inquiries, and logistics for a ceramics materials supplier.
Role type
Customer Service Administrator
Builds
Online order fulfillment and customer support for artists, schools, and hobbyists
Domain
Retail / Ceramics / E-commerce
Deliverable
product features
Required skills
Order management, inventory systems, POS systems, written communication, complaint resolution, multi-system navigation
Preferred skills
Cin7, Shopify, Shippit
Responsibilities
Manage customer inbox, phones, and live chat; Process refunds, credits, and order changes; Resolve shipping and freight issues; Assist retail and dispatch teams
Seniority
Mid-level, hands-on IC