Commercial Account Manager
Core
Lead execution and lifecycle management of assigned commercial products and customer accounts for oral solid dose development and manufacturing.
Role type
Senior commercial account manager (pharmaceutical manufacturing)
Builds
Commercial manufacturing programs and product lifecycle activities for pharma/biotech clients
Domain
Pharmaceutical manufacturing / Oral solid dosage forms
Deliverable
client delivery
Required skills
customer relationship management, project management, business acumen, financial planning, cross-functional coordination, risk management, supply chain coordination, commercial launch support, data analysis, presentation development
Preferred skills
PMP certification, SAP/ERP experience, Microsoft Office proficiency, regulated environment experience
Responsibilities
Serve as primary customer contact and business liaison; lead customer governance meetings and business reviews; manage customer expectations and align requirements with site capabilities; coordinate supply, project status, and risk communications; oversee commercial program delivery and product lifecycle activities; develop project plans and risk mitigation strategies; support revenue forecasting and financial planning; monitor account performance and billing accuracy; coordinate cross-functional activities for product supply and commercial launches; identify opportunities for account growth and service expansion; maintain account metrics and customer scorecards; lead customer escalations and resolution activities.
Seniority
Senior, hands-on IC