Senior IT Support Analyst
Core
Provide Level 2 and Level 3 IT support for hardware, software, systems, and applications to ensure staff have the technology needed to deliver client outcomes.
Role type
Senior IT Support Analyst (Level 2/3)
Builds
Internal technology services and digital workplace
Domain
Professional services / IT Infrastructure
Deliverable
client delivery
Required skills
Microsoft 365, Windows operating systems, Active Directory, Azure, endpoint management tools, user onboarding/offboarding, system upgrades, documentation
Preferred skills
Industry certifications, modern workplace technologies
Technologies
Microsoft 365, Azure, Active Directory, endpoint management tools
Responsibilities
Provide Level 2 and Level 3 IT support across hardware, software, systems and applications; Act as an escalation point for complex technical issues; Support and maintain Microsoft 365, Azure, endpoint management and collaboration platforms; Assist with user onboarding and offboarding, including provisioning, device deployment and access management; Contribute to technology projects, system upgrades and continuous improvement initiatives; Maintain documentation, knowledge articles and support records
Seniority
Senior, hands-on IC