Casualty Claims Specialist I
Core
Frontline claims professional for casualty, workers' compensation, and liability events, performing analytical intake, early-stage evaluation, and initial investigation to mitigate claim severity and litigation risk.
Role type
Entry-level casualty claims specialist
Builds
Early case handling and initial investigation for insurance claims
Domain
Insurance / Transportation / Casualty
Deliverable
client delivery
Required skills
Analytical intake, early-stage claim assessment, investigative questioning, credibility assessment, liability exposure evaluation, evidence preservation, communication with claimants and adverse parties, regulatory compliance, documentation, independent judgment
Preferred skills
Call center experience, knowledge of problem reporting and escalation practices
Responsibilities
Serve as primary point of contact for drivers, claimants, and law enforcement; Identify and pursue cases with early resolution potential; Locate and secure litigation-sensitive evidence including GPS data and video; Determine need for and assign independent field adjusters; Manage communication with legal teams and claimants; Coordinate drug/alcohol testing and medical treatment initiation.
Seniority
Entry-level, up to 1 year experience