OSD/Cargo Claims Intake Representative I
Core
Manage inbound and outbound communication regarding cargo overages, shortages, and damages; serve as initial contact for internal and external stakeholders to mitigate financial exposure and ensure accurate documentation.
Role type
Entry-level claims intake representative (logistics/insurance)
Builds
Incident mitigation plans and accurate claim documentation for cargo incidents
Domain
Transportation/Logistics and Cargo Insurance
Deliverable
client delivery
Required skills
Claims analysis, data entry, regulatory compliance (Hazmat/DOT/Food safety), document retrieval, workflow prioritization
Preferred skills
Problem reporting and escalation, situational analysis, decision-making under pressure, adaptability, high-accuracy information processing, typing speed (40 wpm)
Technologies
Customer portals, internal databases, inspection report systems
Responsibilities
Manage communication regarding cargo incidents; assess claim information and establish action plans; ensure timely data entry and follow-up; coordinate remediation efforts with stakeholders; contribute to incident reporting procedure improvements; request and document contractual and DOT-related claim documents
Seniority
Entry-level, less than 1 year experience