Claims Officer
Core
Manage claims for heavy vehicles and farm machinery, handling complex matters to ensure timely and effective resolution for customers and Elders Agents.
Role type
Claims Officer (Insurance)
Builds
Insurance claims settlements for heavy haulage and farm machinery
Domain
Insurance / Heavy Haulage
Deliverable
client delivery
Required skills
Claims experience, customer service, contact centre experience, accuracy, attention to detail, prioritization, decision-making, communication, multitasking
Preferred skills
Heavy haulage experience, technical expertise in claims
Technologies
Multiple internal systems
Responsibilities
Process claims in line with established procedures and policies, engage internal and external specialists to achieve settlement outcomes, build relationships with customers and service providers, deliver exceptional operational and customer service experiences, manage competing priorities and meet deadlines
Seniority
Entry to Mid-level, individual contributor