Senior Technical Engineer, Customer Support - TP3
Core
Technical product specialist responsible for resolving complex customer issues in Fintech payments, performing root cause analysis, and guiding junior colleagues.
Role type
Senior Technical Engineer, Customer Support (Fintech Payments)
Builds
Resolution of critical payment system issues and client support for Finastra's Lending, Payments, and Universal Banking solutions
Domain
Fintech, Payments, Universal Banking
Deliverable
client delivery
Required skills
Technical investigation, root cause analysis, SQL, Java programming, Clearing and Settlement Mechanism knowledge, defect validation
Preferred skills
Java programming, SQL
Technologies
Finastra Payment Manager (FPM), SWIFT, SEPA, TIPS, UKFPS, BACS
Responsibilities
Respond to and resolve customer technical issues, replicate reported scenarios in Finastra environments, perform root cause analysis, update clients on issue progress, participate in client meetings for troubleshooting, validate issues with logs and replication steps, contribute to knowledge base creation, ensure incident closure within SLA timelines
Seniority
Senior, hands-on IC with mentorship responsibilities