Associate Technical Engineer
Core
Associate Technical Engineer acting as the key interface between Finastra clients and the Universal Banking Customer Support organization, resolving technical issues and ensuring product utilization.
Role type
Associate Technical Engineer (Technical Support)
Builds
Software and services for Lending, Payments, and Universal Banking
Domain
Financial Services Software
Deliverable
client delivery
Required skills
C/C++ debugging, SQL, Java, C#, root cause analysis, technical investigation, script building, technical documentation
Preferred skills
experience with Visual Studio, Sun/Solaris Studio, Eclipse
Technologies
Visual Studio, Sun/Solaris Studio, Eclipse
Responsibilities
Respond to customer requests and reported issues, replicate technical scenarios in Finastra environments, perform root cause analysis and provide solutions, update clients on issue resolution progress, participate in client meetings via phone or WebEx, validate defect fixes, build simple scripts with senior assistance, write technical specifications and best practices documentation, escalate issues to Team Leader or Manager
Seniority
Associate, individual contributor