Lead, Product Documentation and Knowledge Operations
Core
Building a structured, AI-ready product source of truth and operating model for release notes, changelogs, and governance to ensure downstream trust and reuse across internal and customer-facing teams.
Role type
Lead, Product Documentation & Knowledge Operations (hands-on IC scaling to leadership)
Builds
Structured product knowledge base, release notes, changelogs, and AI-ready content workflows
Domain
B2B SaaS (Insurance, Automotive, Claims, Repair, AI)
Required skills
Technical writing (release notes, changelogs), documentation standards & governance, Confluence architecture, Jira workflow integration, Responsible-AI documentation practices, audience judgment, operating model design
Preferred skills
Mentoring technical writers, API/SDK documentation, enterprise SaaS architecture, insurance/automotive domain knowledge
Technologies
Jira, Confluence, AI-assisted content workflows, semantic search, RAG
Responsibilities
Own the documentation operating model (intake, review, approval, publishing, metrics); Author and systematize release notes and changelogs; Define product documentation standards (taxonomy, metadata, versioning); Govern Confluence information architecture; Integrate documentation workflows with Jira and launch readiness; Establish Responsible-AI documentation practices (traceability, hallucination checks); Audit content freshness and reuse readiness; Scale the function by hiring and coaching technical writers
