Vice President, Client Services
Core
Lead the Client Services organization to redesign the operating model for Deployment, Training, and Customer Analytics, focusing on centralization, automation, and commercial growth.
Role type
VP / Sr. Director, Client Services (Transformation & Operations)
Builds
Centralized, scalable, and commercial Client Services operating model
Domain
B2B Insurance Technology / Client Success Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Leading large multi-team organizations, operating model redesign, centralization strategy, AI and automation adoption, commercial value creation, cross-functional executive influence, team bench building
Preferred skills
Experience in complex B2B environments, simplifying complexity, data-driven decision making
Technologies
AI, automation tools
Responsibilities
Lead the Client Services organization across Deployment, Training, and Customer Analytics; Redesign the operating model to centralize work and improve scalability; Drive streamlining, automation, and AI adoption to reduce manual effort; Build a commercial Client Services model with clear service offerings and monetization opportunities; Set priorities and accountability across the organization; Partner with Product, Sales, Finance, and Operations to align with business priorities; Build and lead a strong bench of leaders for execution
Seniority
VP / Sr. Director, strategic leadership & large-scale transformation