Technical Service Representative
Core
Front-line technical support and field assistance for the BEA product line, including Tier I-III support, on-site training, and product testing.
Role type
Senior Technical Service Representative (Field & Training)
Builds
BEA product line support, training programs, and wiring diagram databases
Domain
Electrical/Mechanical Engineering & Industrial Automation
Required skills
Electrical and mechanical aptitude, wiring diagram creation and interpretation, Tier I-III technical troubleshooting, on-site installation support, technical training delivery, CRM data logging, industry standards compliance
Preferred skills
Associate's degree in electronics, AAADM Inspector certification, ANSI standards knowledge, leadership and coaching ability
Technologies
ERP systems, MS Office (Word, Excel, PowerPoint, Outlook), CRM systems
Responsibilities
Provide Tier I, II, and III technical support via phone and on-site assistance; Conduct on-site and remote technical training for internal and external customers; Assist engineering with in-house lab and field testing of products; Maintain and update the wiring diagram database; Obtain and maintain AAADM Inspector certification.
Seniority
Senior, hands-on IC with team leadership