Customer Quotation Specialist
Core
Process sales orders, generate accurate quotes, and manage customer subscriptions to support the buying process for emergency communications and life safety products.
Role type
Customer Quotation Specialist (Inside Sales/Order Management)
Builds
Sales orders, customer quotes, and platform/cellular subscriptions
Domain
Emergency communications and life safety industry
Deliverable
product features
Required skills
Sales order processing, quote generation, contract management, CRM data entry, proactive customer communication, process improvement
Preferred skills
Upselling and cross-selling, problem-solving, relationship building
Technologies
Salesforce.com, Outlook, Microsoft Office
Responsibilities
Process sales orders and transactions based on customer requests; provide timely and accurate quotes; manage order revisions and expedites; manage contracts for platform and cellular subscriptions; maintain accurate customer records in Salesforce; identify and recommend enhancements to quoting processes; advocate for customer needs to internal teams.
Seniority
Individual Contributor, 3+ years experience