M365 Analyst
Core
Provide technical expertise and support for the Halma Microsoft 365 single tenant, focusing on messaging, collaboration, and unified communications.
Role type
Microsoft 365 Analyst (Infrastructure Support)
Builds
Supports the global Microsoft 365 environment for Halma subsidiaries and end users.
Domain
IT Infrastructure / Enterprise Software Support
Required skills
Microsoft 365 administration, Exchange Online, SharePoint Online, Teams, Microsoft Entra ID, Power Platform, troubleshooting, user administration, incident management, documentation, process improvement
Preferred skills
ITIL framework knowledge, shift work adaptability, advanced technical analysis
Technologies
Exchange Online, SharePoint Online, OneDrive, Outlook, Teams, Viva Engage, Planner, Microsoft Entra ID, Power BI, Power Automate, Power Apps, Azure DevOps
Responsibilities
Operate M365 ecosystem with focus on Messaging, Collaboration, and Unified Communications; Resolve issues for subsidiary IT managers and end users; Execute service requests, maintenance, and deployment activities; Develop and document best practices for M365 management; Provide advice and training to peers; Collaborate with internal support groups and Microsoft support team; Communicate effectively regarding service issues or outages.
Seniority
Mid-level, hands-on IC
