IT Associate
Core
Mid-level technical role providing reliable onsite IT support and ensuring stability, security, and continuous improvement of IT infrastructure in a manufacturing and engineering environment.
Role type
Mid-level IT Support Specialist
Builds
Windows-based desktops, laptops, servers, and network systems for end users and production/engineering teams
Domain
Manufacturing and Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 10/11 administration, Microsoft 365 support, Windows Server management, Active Directory, DNS, DHCP, TCP/IP networking, hardware troubleshooting, software deployment, ticketing systems
Preferred skills
ERP system support, virtualization (Hyper-V/VMware), endpoint management, cybersecurity controls, backup and recovery, system monitoring
Technologies
Windows 10/11, Microsoft 365, Windows Server, Active Directory, DNS, DHCP, Hyper-V, VMware, ticketing systems
Responsibilities
Diagnose and resolve complex hardware, OS, application, server, and network issues; Administer Windows Server infrastructure including AD, file services, DNS, and DHCP; Support wired/wireless networking, VPN, and remote access; Perform system deployment, imaging, patching, and lifecycle management; Manage IT support tickets with documentation; Identify recurring issues and recommend infrastructure improvements; Assist with server, network, and endpoint maintenance; Ensure adherence to IT policies and security standards; Support production-floor and engineering systems
Seniority
Mid-level, hands-on IC