Imaging Health Access Partner (HAP)
Core
Provide exceptional customer service by greeting, directing, instructing, and assisting patients to assure efficient patient flow while maintaining HIPAA rules and regulations for the Imaging suite.
Role type
Imaging Health Access Partner (HAP)
Builds
Efficient patient flow and administrative support for imaging exams
Domain
Healthcare / Medical Imaging
Required skills
Patient registration, EMR/RIS systems, scheduling, prior authorization, medical record requests, HIPAA compliance, customer service, telephone communication, supply management, image transfer (CD/PACS), cost estimation
Preferred skills
Associate's Degree, CHAM certification, dedicated Imaging scheduler/clerk experience, EMR/RIS (EPIC) proficiency, bilingual (English/Spanish)
Responsibilities
Check in patients and ensure completion of registration forms, utilize EMR and RIS systems for documentation and billing, notify technologists of patient readiness, schedule patients for imaging exams, ensure prior authorizations are complete, communicate schedule delays to providers, obtain and transfer medical records, download patient images to PACS, manage front office supplies, answer telephone inquiries, schedule patients via phone, correct imaging orders with clinics, perform cost estimates, maintain clean waiting areas, participate in education programs and train new personnel, ensure demographic information accuracy
Seniority
Entry-level to Mid-level, hands-on IC