Executive Director, Patient Access Center
Core
Leads enterprise access transformation across ambulatory clinics, specialty practices, and hospital services using automation, AI, and digital tools to improve scheduling, registration, and revenue cycle performance.
Role type
Senior executive (Executive Director) leading patient access operations and transformation
Builds
Enterprise-wide patient access models, automated workflows, and digital self-service solutions
Domain
Healthcare operations / Patient Access / Revenue Cycle
Required skills
Healthcare operations leadership, patient access strategy, revenue cycle management, AI/automation implementation, change management, regulatory compliance (CMS, HIPAA), financial stewardship, workforce development
Preferred skills
Academic medical center experience, Epic implementation, CHAM/FACHE/PMP certifications, Lean Six Sigma, predictive analytics
Technologies
Epic, AI/ML tools, digital self-scheduling platforms, analytics tools
Responsibilities
Direct enterprise access strategy and operations; oversee scheduling, referral management, and access center operations; lead revenue cycle front-end operations; drive innovation in automation and AI; direct workforce leadership and talent development; oversee financial management and resource stewardship; ensure regulatory compliance and risk management
Seniority
Executive Director, strategic leadership and organizational transformation