BSO Service Desk - Senior Assistant
Core
Support colleagues globally by solving day-to-day questions across processes, systems, and shared services while improving service experiences.
Role type
Senior Service Desk Assistant
Builds
Consistent service experiences across the LEGO Group
Domain
Business Services Operations / Shared Services
Deliverable
dashboards & analysis
Required skills
Problem-solving, Data insights, Process improvement, Communication, Collaboration, Technology curiosity
Preferred skills
Analytical thinking, Service desk management, Critical thinking
Technologies
Workday, ServiceNow, SAP S/4HANA, Chatbots
Responsibilities
Solve day-to-day questions across processes and systems, Explore smarter ways to deliver support (self-service, chatbots), Improve processes using data, Collaborate with local and global teams, Share knowledge to strengthen First Advisor Resolution
Seniority
Senior, hands-on IC