Senior Tech Service & Support Manager (IT Manager)
Core
Lead and develop the Delivery & Onsite Technology competency team at LMV (LEGO Manufacturing Vietnam) through coaching, mentoring, and professional development to ensure the right expertise is in place for digital and onsite technology outcomes.
Role type
Senior people-first technology leader (IT Manager)
Builds
A skilled technology competency team and future-ready Digital Technology organization
Domain
Manufacturing / Factory / Onsite Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People leadership, coaching, mentoring, talent growth, staffing and allocation, recruitment, onboarding, succession planning, stakeholder collaboration, Agile methodologies, continuous improvement, organizational transformation
Preferred skills
Manufacturing or factory environment experience, global/regional team support, ITSM processes (ServiceNow/Jira), Lean/DevOps/automation, communities of practice facilitation
Technologies
ServiceNow, Jira
Responsibilities
Lead and develop the competency team through coaching and professional development; Support staffing and allocation decisions; Drive capability development and professional standards; Partner with Service Owners and Product Managers; Support recruitment and talent growth; Build knowledge-sharing structures; Contribute to operational and strategic initiatives; Promote Agile ways of working and inclusive culture
Seniority
Senior, hands-on IC with leadership focus
