On-Site Sr CSR
Core
Inside sales representative and mentor ensuring accurate customer orders, inventory management, and sales transactions for industrial parts.
Role type
Senior Customer Service Representative (Inside Sales)
Builds
Customer orders, inventory replenishment, and sales transactions for Motion Industries' industrial products.
Domain
Industrial supply / Motion Industries
Deliverable
product features
Required skills
Negotiation, inventory sourcing, order management, customer relationship building, mentoring, pricing strategy, freight cost optimization, product troubleshooting, multi-tasking, computer literacy, driving.
Preferred skills
Subject matter expertise on multiple products, operations management backup capability.
Technologies
Business systems, email, internet search tools.
Responsibilities
Respond to customer inquiries and take orders via multiple channels; source products from branch, distribution, or supplier inventory; negotiate sale and purchase prices to maximize gross profit; proactively generate sales and promote products; mentor lower-level employees; troubleshoot customer issues and identify correct parts; optimize freight costs; interact with suppliers and account representatives.
Seniority
Senior, hands-on IC with mentorship duties