On-Site Sr CSR
Core
Acts as the inside half of the sales team, ensuring error-free transactions, providing guidance to junior CSRs, and proactively generating sales by promoting products to existing customers.
Role type
Senior Customer Service Representative (Sales Support)
Builds
Customer orders, inventory management, and sales transactions for Motion Industries
Domain
Industrial supply / Manufacturing parts distribution
Deliverable
product features
Required skills
Negotiation, inventory sourcing, order fulfillment, mentoring, pricing strategy, customer relationship management, troubleshooting, multi-tasking
Preferred skills
Subject matter expertise on multiple products, operations management backup
Technologies
Business systems, email, internet search tools
Responsibilities
Respond to customer inquiries and take orders via multiple channels; negotiate sale and purchase prices to influence gross profit; source products from branch, distribution center, or supplier inventory; act as mentor/lead to lower-level employees; troubleshoot customer issues and identify correct parts; minimize freight costs by determining cost-effective fulfillment methods.
Seniority
Senior, hands-on IC
