On-Site Sr CSR
Core
Senior Customer Service Representative acting as the inside half of the sales team, ensuring error-free transactions and mentoring junior staff.
Role type
Senior IC Customer Service Representative (Sales Support)
Builds
Customer orders, inventory management, and sales transactions for Motion Industries
Domain
Industrial supply / Manufacturing
Required skills
Negotiation, inventory sourcing, order fulfillment, mentoring, pricing strategy, supplier interaction, troubleshooting, multi-tasking
Preferred skills
Subject matter expertise, backorder expediting, freight cost minimization
Technologies
Business systems, email, internet search capabilities
Responsibilities
Respond to customer inquiries and take orders, source products from branch or distribution centers, negotiate sale and purchase prices, mentor lower-level employees, adjust pricing based on competition, minimize freight costs, interact with suppliers, troubleshoot product issues
Seniority
Senior, hands-on IC