On-Site Senior CSR
Core
Senior Customer Service Representative acting as the inside half of the sales team, ensuring error-free transactions, providing guidance to junior staff, and proactively generating sales at a customer location.
Role type
Senior IC Customer Service Representative (Sales Support)
Builds
Customer orders, sales transactions, and inventory management for Motion Industries
Domain
Industrial supply / Manufacturing
Required skills
Sales negotiation, inventory sourcing, customer relationship management, order fulfillment, mentoring, pricing strategy, product troubleshooting, freight cost optimization
Preferred skills
Subject matter expertise on multiple products, operations management backup
Technologies
Business systems, email, internet search capabilities
Responsibilities
Respond to customer inquiries and take orders via multiple channels; negotiate sale and purchase prices to influence gross profit; source products from branch, distribution center, or supplier inventory; act as mentor/lead to lower-level employees; troubleshoot customer issues and identify correct parts; minimize freight costs by determining cost-effective fulfillment methods; adjust pricing for non-contract customers based on competition; interact with suppliers and account representatives.
Seniority
Senior, hands-on IC