Customer Service Representative
Core
Handles customer orders, pricing negotiations, and inventory management to drive sales and profit for Motion Industries.
Role type
Customer Service Representative (Sales & Operations)
Builds
Customer orders, quotes, and inventory solutions
Domain
Industrial supply / Hardware distribution
Deliverable
product features
Required skills
telephone communication, order entry, pricing negotiation, inventory sourcing, shipping logistics, customer relationship management, problem resolution
Preferred skills
mentoring junior staff, process improvement
Technologies
telephone, fax, email, electronic ordering systems
Responsibilities
Place customer orders via multiple channels, negotiate sale and purchase prices, adjust pricing based on competition, maintain inventory levels, expedite backorders, determine cost-effective shipping methods, handle customer returns, assist less experienced representatives
Seniority
Individual Contributor