HB - Homebuyer Concierge
Core
Deliver a high-touch, warm, and proactive homebuying experience from Purchase Agreement through Closing, acting as the single point of contact between homebuyers and the builder.
Role type
Customer-facing homebuyer concierge
Builds
Seamless closing journey and customer satisfaction for homebuyers
Domain
Residential real estate / homebuilding
Deliverable
client delivery
Required skills
Customer relationship management, expectation management, contract administration, CRM software proficiency, digital communication tools, problem resolution, project tracking, Microsoft Office proficiency
Preferred skills
Real estate sales support experience, valid Real Estate License, flexibility for varying hours and occasional site attendance
Responsibilities
Proactively engage homebuyers via multiple communication channels, manage closing and walkthrough schedules, maintain data integrity in CRM, coordinate with internal partners (Construction, Mortgage, Title), resolve complex issues like appraisal challenges or loan denials, participate in weekly backlog meetings to audit home statuses.
Seniority
Entry-level to Junior, individual contributor
