Collections Specialist — Paid Training | No Collections Experience Required
Core
Listen to customers, acknowledge concerns, and guide them toward practical solutions for past-due accounts while balancing empathy with accountability for collections quotas.
Role type
customer service representative (collections)
Builds
recovered payments for clients
Domain
financial services / debt recovery
Deliverable
client delivery
Required skills
active listening, patience, composure, solution-focused approach, comfort with quotas, basic computer skills
Responsibilities
listen to customers and acknowledge their concerns, help customers move from frustration toward practical solutions for past-due accounts, explain available payment options and guide conversations toward clear next steps, document conversations accurately and follow company policies and procedures