Customer Service Agent – English or Spanish Bilingual
Core
Answering inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds.
Role type
Bilingual customer service agent
Builds
Customer support for toll and account services
Domain
Utilities / Contact Center
Deliverable
client delivery
Required skills
Spanish (bilingual), English, inbound call handling, account management, DMV registration holds, toll invoice resolution, technical assistance, multitasking, system navigation, typing
Preferred skills
high volume call center experience, critical thinking, problem solving
Technologies
multiple customer support systems