Customer Service Agent – English or Spanish Bilingual
Core
Answering inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds.
Role type
Bilingual customer service agent (voice)
Builds
Customer support interactions for consumer accounts
Domain
Contact center / Utilities & Government services
Deliverable
client delivery
Required skills
Spanish (bilingual), English, inbound call handling, account management, toll invoice resolution, DMV registration holds, multi-system navigation, clear verbal communication, typing
Preferred skills
high volume call center experience, critical thinking, problem solving
Responsibilities
Answering inbound calls, assisting with accounts and toll invoices, resolving technical assistance issues, handling DMV registration holds, communicating unpleasant information tactfully, meeting productivity and quality standards
Seniority
Entry-level to Individual Contributor