Service Delivery & Escalation Manager
Core
Coordinate operational topics, manage escalations, and resolve issues for IoT services delivery.
Role type
Service Delivery & Escalation Manager
Builds
Reliable IoT service delivery for corporate customers in Germany and Europe
Domain
Telecommunications / IoT
Required skills
Operational coordination, Escalation management, Incident coordination, Project management, Stakeholder communication, Risk identification, Technical incident assessment
Preferred skills
IoT platforms experience, Connected devices experience, Telecommunications services experience
Technologies
IoT platforms, Connected devices, Telecommunications services
Responsibilities
Coordinate operational topics across team leadership, service desk, and specialist teams; Receive and assess escalations from internal teams, partners, and customers; Support internal coordination during major and priority incidents; Manage projects and initiatives from initiation to completion; Act as a coordination point between operational teams, technical experts, service management, partners, customers, and management
Seniority
Mid-Senior, hands-on IC
