Application Administrator with German and English
Core
2nd Level DevOps / IT Operations Engineer operating and supporting a mission-critical Identity & Health Operations Center serving approximately 30 hospital groups across Germany.
Role type
2nd Level DevOps / IT Operations Engineer
Builds
Identity and healthcare-related platforms in a regulated, high-availability environment
Domain
Healthcare IT / Identity Management
Required skills
ServiceNow, PostgreSQL, Windows Server, Linux (RedHat)
Preferred skills
ITIL Foundation, Jira, DevOps practices (CI/CD, automation), AIOps, networking concepts
Technologies
ServiceNow, PostgreSQL, Windows Server, Linux, RedHat, Jira
Responsibilities
Provide 2nd level support for complex incidents, service requests, and operational issues; Handle incidents, problems, changes, and service requests using ServiceNow; Analyze, troubleshoot, and resolve issues across application, database, OS, and infrastructure layers; Support identity and healthcare-related platforms in a regulated, high-availability environment; Collaborate with 1st and 3rd level support, DevOps, and engineering teams; Ensure accurate ticket documentation, categorization, prioritization, and SLA compliance in ServiceNow; Support DevOps and configuration management activities; Contribute to the rollout, configuration, and continuous improvement of the ServiceNow platform; Participate in automation and operational efficiency improvements, including AI Operator / AIOps solutions; Ensure system stability, availability, and performance during office hours and on-call duty; Create and maintain operational documentation, runbooks, and knowledge articles in ServiceNow.
Seniority
Junior to Mid-level, hands-on IC