Specialist HR Service Agent with German
Core
Processing HR orders, clarifying customer concerns, maintaining HR data, and preparing contracts for the European Deutsche Telekom footprint.
Role type
Specialist HR Service Agent
Builds
HR support services for Deutsche Telekom's European lines of business
Domain
Shared Services / HR Operations
Deliverable
client delivery
Required skills
HR processes knowledge, HR information systems (SAP HR, PEGA), German (fluent), English (conversational), MS Office, data accuracy, process compliance
Preferred skills
HR background, experience with ticketing tools, customer interaction experience, familiarity with payroll cycles
Technologies
SAP HR, PEGA, MS Office
Responsibilities
Process HR orders and clarify customer concerns, maintain HR data quality, prepare and process contracts, handle service quality complaints, track deadlines for payroll cycles, propose process improvements, escalate issues, report IT incidents.
Seniority
Individual Contributor, operational level