Ingeniero de Soporte Collab
Core
Provide on-site and remote support for Redes Fusionet clients across various network technologies, handling incidents, monitoring, and maintenance.
Role type
Support Engineer (Network)
Builds
Network communication platforms and infrastructure for enterprise clients
Domain
Telecommunications / Network Engineering
Deliverable
client delivery
Required skills
Incident management, network event management, proactive platform review, network monitoring, solution implementation, client meeting facilitation, report generation, on-call support
Preferred skills
None stated
Technologies
None stated
Responsibilities
Handle client network incidents, manage network events and changes, monitor client and enterprise networks, implement requested technological solutions, conduct semi-annual or annual maintenance visits, attend client meetings for issue tracking and service verification, generate monthly event reports, perform weekly on-call support for emergencies
Seniority
Individual Contributor
