Customer Operations Partner, London (Software Startup)
Core
You will be the primary point of contact for a portfolio of customer accounts, managing the end-to-end supply chain operations from onboarding to steady-state, including negotiating with suppliers, managing credit, and resolving delivery exceptions.
Role type
Customer Operations Partner (New Logo Operations)
Builds
Automated ordering, predictive forecasting, supplier matching, and embedded credit for SMB food and consumer goods brands
Domain
Supply chain / Food & Consumer Goods
Deliverable
client delivery
Required skills
Multi-stakeholder management, commercial negotiation, credit risk assessment, logistics coordination, root cause analysis, AI agent prompting and configuration, process improvement
Preferred skills
Experience in food, consumer goods, or supply chain/logistics, familiarity with AI tools (Claude, ChatGPT), building workflows or automations
Technologies
AI agents, automation tools
Responsibilities
Own customer accounts from onboarding to steady-state, act as first point of contact for orders/payments/platform queries, speak directly with suppliers to finalize orders and terms, manage customer credit limits and clearance decisions, book and negotiate freight, maintain compliance and certification documents, investigate delivery and quality exceptions, prompt and maintain AI agents for routine workflows, monitor operational metrics (OTIF, invoice accuracy, etc.), and implement process improvements
Seniority
Mid-level, hands-on IC
