Technical Support Representative

Salary: $70,000 - 90,000 per year
Requirements:
We are looking for an associate degree, equivalent technical school training, or comparable hands-on experience. We need 5+ years of technical support or customer service experience. Strong troubleshooting experience with electrical and/or mechanical systems is required. Experience diagnosing and recovering automated systems, including PLC ladder logic in Allen-Bradley or Siemens environments, is needed. Familiarity with programming vision systems such as Cognex and Keyence is required. We are seeking knowledge of industrial automation, including motion control systems, sensors, and related electronics. A solid working understanding of Salesforce or similar CRM platforms is required. Excellent written and verbal communication skills are essential, along with confident, effective decision-making. Strong analytical and problem-solving abilities are needed, plus the capacity to juggle multiple priorities and adapt as needed. Prior field service or field support experience is preferred. The ability to travel, including occasional overnight trips, is required at around 10%. A valid drivers license is required.
Responsibilities:
We serve as the first point of technical contact for customers facing complex issues through phone, email, and chat. We document customer interactions accurately and escalate more advanced cases to the field service team when needed. We provide high-quality technical support across our products and services. We use remote desktop tools and electrical test equipment, such as multimeters, to identify hardware, software, and system faults. We work cases through the full support lifecycle with a goal of resolving and closing 90% of received cases. We maintain professional, positive relationships with customers, distributors, and internal partners. We deliver accurate and timely support while staying current on technology changes and business needs. We may travel for training or business needs, including occasional overnight travel.
Technologies:
CRM Hardware Support PLC Salesforce
More:
We are Brady, a global leader in safety, identification, and compliance solutions, serving a wide range of industries from manufacturing and electronics to healthcare and aerospace. Our Engraving Solutions business, sold through our Brady and Gravotech brands, is seeking a Technical Support Representative for our Cranberry Township, Pennsylvania office. This is an on-site role supporting external customers, not an IT help desk position. We offer comprehensive benefits from day one, including medical, dental, and vision insurance, a generous 401(k) match, paid time off and holidays, family planning support, education reimbursement, employee wellness resources, and opportunities to grow within a collaborative, inclusive company with more than 70 locations worldwide.
last updated 31 week of 2026